Support
Frequently Asked Questions
Everything you need to know about ZavoBox. Can't find the answer you're looking for? Contact us.
Products & Setup
Is ZavoBox easy to set up?
Yes. Plug it into your TV's HDMI port, connect to Wi-Fi or Ethernet, and follow the on-screen guide. Most customers are watching within 5 minutes — no technical knowledge required.
Do I need a smart TV?
No. ZavoBox works with any TV that has an HDMI input, including older non-smart models. The box itself provides all the smart functionality.
What's included in the box?
Every ZavoBox ships with the player, a power adapter, an HDMI cable, a voice remote (batteries included), and a quick-start guide.
Channels & Content
How many channels come included?
Thousands of live channels across sports, movies, news, kids, and international programming are included out of the box — with no monthly subscription required.
Can I watch live sports?
Yes. ZavoBox includes live sports channels covering football, basketball, MMA, racing, and more. Premium league packages can be added through third-party apps available on the box.
Does it support 4K and HDR?
All V6 models support 4K HDR output. V5 Pro supports up to 1080p. For the best experience on a 4K TV, we recommend V6 Max or V6 Plus.
Can I install my own apps?
Yes. ZavoBox runs on an open Android-based platform, so you can sideload compatible apps or install them from the built-in app store.
Billing & Subscriptions
Are there any monthly fees?
No. ZavoBox is a one-time hardware purchase. The included channel lineup and interface updates are free — there is no recurring subscription for core functionality.
Shipping & Returns
How long does shipping take?
Orders ship within 1 business day. Standard delivery takes 3–7 business days within the continental U.S. International shipping times vary by destination.
Do you ship internationally?
Yes, ZavoBox ships to most countries. Shipping costs and duties are calculated at checkout based on your location.
What's your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied, contact our support team for a return authorization and full refund — no questions asked.
Support & Warranty
How long is the warranty?
Every ZavoBox includes a 12-month manufacturer warranty covering hardware defects. Extended warranty options are available at checkout.
How do I get technical support?
Our support team is available 24/7 via the Contact page. Most issues are resolved through remote diagnostics — you won't need to mail the device back unless there's a hardware fault.
Do you push software updates?
Yes. ZavoBox receives automatic over-the-air updates with new channels, security patches, and feature improvements — free for the life of the device.